I am not receiving emails

If you believe you have email issues and not receiving email into your Outlook mailbox use the following checklist to confirm the issue:

1. Are there any Internet/connectivity issues in your area?
   • If YES then this will be the problem and prevent emails coming into your mailbox.
   • If NO go to 2.
2. Check your phone. Are the messages coming into to the phone by doing the following:
   • Turn off WIFI on your phone
   • Can you can pick up emails via your mobile phone network to mail on your iPhone
     • If YES then email is working fine and it is a local machine problem and go to 3.
     • If NO then login to Office 365 (link below) with your account and password and check mails are coming to your Office 365 mail. If necessary try sending a test through.
       1. https://login.microsoftonline.com/
          • IF YES then it is a local machine problem and go to 3.
          • IF NO – Contact Solvd by raising a ticket on the Helpdesk (link below)
            • http://helpdesk.solvd.co.uk
3. In Outlook on your local machine check that on the bottom right does the status state “Connected to Microsoft Exchange”
   • If NO Click by the status and click on Connect to Microsoft Exchange. If the status changes below to “Connected to Microsoft Exchange” this should resolve the problem
   • IF YES then exit Outlook completely and restart it and check 3 again.
     • IF still NO then contact Solvd by raising a ticket on the Helpdesk (link below)
       • http://helpdesk.solvd.co.uk